Enterprise Solutions
Whether you work for yourself or a large enterprise, CertiCall makes it easy to do business.
Not Just Call Recording
Even though many enterprises have some form of “call recording”, they do not typically implement recording in the way that CertiCall does. CertiCall operates as a trusted intermediary between two parties—it’s not a situation where one party has the recording and the other doesn’t. CertiCall gets unambiguous “press 1 to consent” affirmative authorization from all participants. CertiCall provides access to the recorded call to all participants. CertiCall complies with E-SIGN requirements so, in most instances, if the parties to a call intended to reach an agreement, the certicall will be enforceable. Does your company or employees know who’s on the other side of a faceless call? CertiCall does! Add credibility and minimize fraud with easy optional ID verification, so you can make sure the person on the call is who they say they are.Choose from among one of three service options:
Cloud-based Software as Service
CertiCall takes the headache out of setting up your own equipment and information technology platform with its standard offering. Just sign up to a monthly plan and rely on our cloud-based platform to serve you and your business no matter where you are. Sign up as many of your employees as you like, and you’ll receive special pricing for larger volumes. You’ll have the ability to share certicalls within your organization and outside your organization too. Enjoy all the features CertiCall has to offer, without extra time needed for set up or customization. Simply call us, and we’ll help to get your account started and ready for use typically on the same day.Hosted Solutions
CertiCall will also design and host a system on its own premises that is dedicated to your business. If your business wants a CertiCall hosted system, we will work with you to customize that system to meet your particular organization’s needs. Typical hosted solutions allow for “on demand” recording for both inbound and outbound calls. A service plan is designed specifically for your business allowing you to put CertiCall to work for you the way you’d like. Hosted solutions avoid capital outlays for on-premise equipment and avoid the cost of maintaining your own technical personnel. You can expect us to configure your system using software modules we have developed in our suite of offerings. You’ll encounter a set up charge, monthly licensing fees and usage charges.Premise Based Appliance Offerings
CertiCall can be provisioned for businesses that want to operate CertiCall services from their own premises. CertiCall’s premise based offerings require the enterprise to purchase or provide its own servers, and to maintain those servers. CertiCall will specify the Voice over IP software that is optimized and compatible with its software. The business desiring its own premise based CertiCall service will license the CertiCall software on a special quotation basis. The typical setting involves any business enterprise that wishes to organize the management of multiple individual CertiCall accounts under a business interface where individual accounts can be managed and accessed by designated administrators. Compatibility and integration with other business premises PBX or ACD equipment will be determined on a case-by-case basis, and will be a part of the quote.-
Flexible
Choose from among many features and varied formats. Inbound, outbound, cloud or premises based, our tool kit gets your job done right out of the box with no hand holding
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Customizable
With numerous software modules, cross platform capability and application design experience, we can customize a solution tailored to your needs.
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Saves time and money
Avoid gathering the same information repetitively. Archive and transcribe to boost productivity. Process your orders more efficiently, with less error.
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Certifies compliance
Prove your compliance with industry standards, rules and regulations.
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Efficient Distribution of information
Securely distribute audio files and information to those who need to know. Track access and review of distributed files.
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Improves quality assurance
Monitor your organizations performance and make improvements. Focus on situations requiring attention without losing facts or context
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Empower your employees
Give your employees a tool that offers them peace of mind in enhancing the certainty of day-to-day and mission critical communications.
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Third party verification
Capture that critical consent, assurance or work order without bias. Intention is unmistakable when identity, inflection and intonation is gathered.
How it Works
Contact us
In order to take your first step, you have to reach out to us, so please email or call us at our offices. We’d welcome the opportunity to chat with you during a free, no obligation consultation.
We’ll get to know each other
Once we hear from you, we’ll set up a time to talk or even skype if you prefer. One of the most important factors to us is listening to your needs and budget and answering any questions you may have. CertiCall values its relationships and we want to get to know you as much as you want to get to know us. We believe this is the key to a successful relationship.
So, how do I choose what’s right for my company?
After spending some time understanding who you are, we will recommend the best model for you, be it our cloud based ASP service, our hosted solution, or an appliance on your premises. We will go over how each service may best fit your needs and discuss custom implementations.
What about the cost?
Pricing is quoted based on your volume, customized needs and the type of services and model you have chosen. There is generally a monthly maintenance fee for use of the CertiCall service, and usage based costs for transmission, transcription and identity verification.
OK, I love it, how do I proceed?
Just say “sign me up”! CertiCall is an easy to use intuitive platform right out of the box, however, we will make sure you fully understand the system, and walk you through any questions you may have. If you choose a premises based offering, CertiCall will assist you by specifying the equipment needed for you and your staff to begin making certified phone calls. Our team is there to help you. The turnaround time from start of order to “ready to go” is typically a day for our “Cloud Based Software as a Service” offering and several weeks for our “Hosted Solution”. Allow additional time for coordination and implementation of our “Premise Based Appliance Offering”, depending on your specific customized needs.
Free Consultation
